Contact Support & Provide Feedback
We Value Your Input
Your feedback helps us improve Bistone HMS. Please choose the most relevant option below to ensure your message reaches the right team quickly.
Report a Problem
Encountered an error, bug, or something not working as expected?
Include in your email:
- Steps to reproduce the issue
- Screenshots (if possible)
- Your software version & OS
Suggest a Feature
Have an idea to make Bistone HMS better for your hotel?
Tell us:
- The feature you need
- The problem it would solve
- How it would improve your workflow
General Feedback
Share your overall experience, ask a pre-sales question, or send us a compliment.
We appreciate all feedback!
For sales inquiries, please mention your hotel type and size.
Send General FeedbackQuick Help: Common Questions
Your answer might already be in our Knowledge Base. Check these popular topics first:
- Can't log in? Check trial status and license.
- How to make a reservation? Step-by-step guide.
- Need multi-user setup? Network version guide.
- Choosing the right version? Compare Standard vs. Full Board.
- Ready to purchase? How to get your full license.
- Browse all articles...
What to expect after you email:
- We aim to acknowledge all emails within 24 business hours.
- For faster troubleshooting, please have your Client ID (Cloud) or Purchase Email (Standalone) ready.